Squish Marshmallows uses as many natural ingredients as possible, doesn’t use corn syrup, food dyes, or eggs in the signature marshmallow base. However, each marshmallow is cut into a square, approximately 1.5”x1.5”x1”. Because of this, each one is unique, like a snowflake, slightly varying in shape.
Squish Marshmallows are all made from scratch and hand cut. All claims submitted after the 48 hour window, or without proper photo or order number, will not be eligible for return, refund or reship. Every customer should be satisfied, and we will try to sort out situations if anything should come up.
Cool Shield bubble mailers are used to protect contents from normal temperature damage. If delivered packages are left outside, they will possibly experience damage and/or melting. Although Squish Marshmallows is not responsible for what happens to packages after they leave, we will work with you if the products within your package arrive extremely damaged.ĭue to the perishable nature of our products, we do not accept returns or exchanges (in some circumstances, credit or new order might be issued). If, for some reason, you are not satisfied with your order, please contact 48 hours of receiving your package (please provide photo evidence with a description of issue). If your package has still not arrived, and is marked delivered, please contact the carrier or your local authorities to report a stolen package. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and relabeling.īecause the marshmallows are delicate, please only provide an address where your package can be sent to an indoor facility, if possible.
If your package tracking indicates it was delivered, and you did not receive, please check any surrounding areas, and wait 24 hours before contacting. Once tracking is created, please refer to that and send inquiries to the carrier, since the package is now traveling through their system, and only they have updates. Squish Marshmallows is not responsible for delayed, unclaimed, or returned orders due to incorrect or undeliverable addresses or delays caused by the carrier due to weather or other causes beyond our control. Due to the perishable nature of our product, and your eagerness to receive your shipments, we're shipping with UPS to ensure timely and dependable deliveries, to the best of abilities. **We are currently only shipping with UPS, as USPS experiences major delays. We cannot offer international shipping at this time. Because of the delicate nature of the products, we suggest to not ship to APO, DPO or FPO addresses, and suggest not using a PO Box**. Once shipped, orders will arrive in 1-3 days after the day of shipping, although we cannot guarantee arrival dates. Occasionally, Thursday-Saturday shipping is possible.
Please only provide a shipping address to a location where your package will be dropped off indoors.Īll marshmallows are made to order and ship, via UPS, 3-5 business days after your order is placed (but, sometimes much sooner!). If you need to arrange a large order, please contact us instead! Orders are capped at $300, and product quantities are limited, off our website. You will receive a tracking notification once your order has shipped, but once tracking is created, and you receive your shipping notification, please regard to that, as that is the most up-to-date information provided by the carrier.
0 kommentar(er)
